Terms and conditions

Reservations must be accompanied by the payment of a deposit of 50% of the total amount of the service.
The balance is to be paid no later than 15 days before arrival.

•  Acceptance of the general conditions of sale before booking.
• It will be effective upon receipt of a deposit of 50% of the total price of the trip.
• Late confirmation D – 30 of the start date of the trip: the full price of the trip will be requested.

Payment is made by bank transfer / copy of the transfer to be sent to us by email.
Bank charges are your responsibility.
Payment before the start of the circuit 100% of the total price of the trip.

Below are the beneficiary bank details.

Before confirming the trip, participants must ensure that their physical condition is suitable for the planned trip.
4WD MADA cannot be held responsible in the event of physical insufficiency revealed during the trip.

• Passport (Validity six (06) months later).
• Obtaining an entry visa on Malagasy territory

Arriving in Madagascar:
Visa conditions of entry to Madagascar.
The cost of the visa is approximately 35 euros for a stay of less than 30 days.
It is easily obtained when you arrive on Malagasy territory.
This concerns all airports in Madagascar hosting international flights.

• Your valid passport
• Your international and/or national plane tickets
•  Your repatriation insurance contract / first aid costs
•  Your vaccination record not mandatory
•  Your blood group card if possible.

• No vaccine is required to enter Madagascar but treatment against malaria is strongly recommended.
• However, it is recommended to get up to date with the usual vaccines: Yellow fever, DTPolio, hepatitis A (and B), as well as against typhoid.

IMPORTANT: Your daily medications must remain in your possession, within easy reach, especially on the plane. Do not put your daily medication in your checked baggage, prefer to have them with you in the cabin in case of loss or delay of your baggage.
Coronavirus (COVID-19) Madagascar to lift all restrictions related to covid – 19 however we advise you to wear a mask in a closed place where there are a lot of people.

• You must be insured for repatriation assistance for medical expenses and first aid abroad.
• We strongly advise you to take out cancellation insurance.
• Company insurance **

• Cancellation by customers: you must notify our agency, sent an email.
•  In case of cancellation of the reservation, the following penalty fees will be applied:
  > 30 days or more before the start date of the trip: reimbursement of 75% of the sums received,
  excluding costs.
  > 29 to 11 days from the start date of the trip: 50% reimbursement of the sums received, excluding
  costs.
  > 10 to 0 days from the start date of the trip: no refund.
• Note the bank charges for reimbursement are the responsibility of the customers.

• In the event of force majeure (sanitary reasons, pandemic, natural disaster, climatic conditions, etc.), the agency has the right to cancel the trip.
• Our agency sends immediate information to the client by email.
• The customer can choose between: Full reimbursement of the trip Or Postponement of the trip

If a supplier has a condition of sale and cancellation conditions, our agency undertakes to inform the customer.

•  By the customer before departure

After confirmation of the trip by the customer, any modification of the program (hotel, itinerary, service provider, suppliers, car, date, etc.) involving a price increase will be invoiced to the customer.

• By the customer during the trip

A program change may be possible if:
All additional costs resulting from this modification are the responsibility of the customer. Payment can be made at the agency or at the supplier.
Send an email as soon as possible to the agency.

• Interruption of trip by the customer

Any interruption must imperatively be made by email to our agency no later than the day of the interruption.
Interruption by the client (by personal choice, health reasons, or other reasons) has no reimbursement by the agency.
Unused services are non-refundable.

• Modification of the trip by the agency before departure

The reasons can be climatic, sanitary,… the customer will be informed by email as far as possible before the decision is made.
After confirmation, the agency has the right to modify elements of the trip (date, times, itinerary, supervision, accommodation, etc.). If the management of the agency judges that the conditions are not met to make the trip in complete peace of mind and safety.

• Modification of trips by the agency during the trip

During the trip, the management of the agency or the customer’s guide may jointly judge that in the event of force majeure (bad state of the sea, faulty infrastructure, etc.) a modification is necessary in order to be able to continue the trip in complete peace of mind security.

Cancellation by the agency, in the event of exceptional situations in Madagascar, our agency will follow the instructions of the Malagasy or international authorities and will cancel the trip of its customers if such are the instructions.
We will refund the sums paid, the deposits paid for the accommodation as well as the bank charges.

Þ International flights / Domestic flights
• We invite you to consult the best offers on the internet.
• The customer is solely responsible for his delivery.
• The agency cannot be held responsible for the cancellation or delay of a domestic or international
flight, for whatever reason. By law, the airline is required to pay for transfers, meals and
accommodation for its customers.
• If a delay or cancellation of a domestic flight makes it impossible for the customer to take the
connecting international flight to leave Madagascar, the costs (repurchase of ticket, accommodation,
meals, transfers and travel) are the responsibility of the customer.
• In the event of cancellation or modification of the trip by the customer resulting in cancellation or
modification of the ticket, reference should be made to the booking class and the conditions applied
to this class.
• All costs and penalties are the responsibility of the customer.
• Baggage entrusted to the airline. The airline is solely responsible for damage, theft, loss or delay of
luggage entrusted to it. The customer must report the loss to the carrier.
LUGGAGE
• During the trip, luggage can be transported by rudimentary means (carriers, roofs of vehicles) and
must be adapted to these conditions. The agency will not pay any compensation in the event of
deterioration.
• Each participant is required to keep with him and under his responsibility the fragile objects
(glasses, electronic devices, etc.)
• Each participant must ensure the presence of their luggage when organizing transfers, particularly
at airports.
RESPONSIBILITY
Þ Responsibility of the participants
• Each participant must comply with the advice and/or instructions given by the agency’s guide. Each
participant must take very careful care of their passport.
The agency cannot be held responsible for the loss or theft of the client’s travel documents
(passport).
• All costs incurred (transport, accommodation, meals and miscellaneous expenses) for obtaining
new travel documents from the competent authorities (consulate) are the responsibility of the
customer.
The customer may not claim any reimbursement for services not consumed due to the loss or theft
of his travel documents.
• The agency organizes trips which may be physically demanding in areas which may be remote. Each
participant recognizes the local conditions: bad roads, little or no connection for mobile phones, or
internet, distance from medical facilities or no medical facilities, unforeseen political unrest, health
risks…but not only. The customer has carefully assessed all these risks and assumes full responsibility
for them. He therefore subscribed to the trips at his own risk. The agency will be released from all
claims and causes of action, which may arise from any loss, damage, injury or death which may be
the result of the risks inherent in the client’s travels to Madagascar. The agency will be released from
any liability that may arise for any improbable event due to the client’s negligence.
DISPUTE COMPLAINT
Any complaint relating to the trip must be sent by the customer to: 4WD MADA